Effective Date: May 24, 2018
WHO WE ARE ARE AND HOW YOU CAN REACH US
You may contact us directly if you have any questions regarding the content and material on the Website or if you have any questions about our privacy policies. Please contact us at info[at]FLAirPros.com or Privacy Officer at the following address: 3801 SW 47th Ave # 504, Davie, FL 33324
INFORMATION WE COLLECT
We provide various repair services, informative, educational, and entertaining features as part of our HVAC services. To operate these features, we collect certain non-personal and personal information from our Users for specific purposes. For Website-related activities that request personal information, you agree to provide accurate and current information about yourself. We may conduct surveys or contests, sweepstakes and/or special events through the Websites. To participate in these events, you must meet the designated criteria for participation, and minimum age requirements (for example, 18 years of age or older) for the specific event. We may retain personal information for an indefinite amount of time to preserve our database and to comply with various federal and state laws.
HOW WE USE INFORMATION
To participate in certain activities on the Websites or in online activities, special events, contests, sweepstakes or other Services, you may be required to provide your name, street and e-mail addresses, telephone number, birth date and gender. We also may survey Users about various topics, including how we can improve our Websites and Services. Response to our surveys is entirely voluntary. We collect information for several important purposes, including to operate our Services, protect the security of our Users and the Services, improve our Services, distribute our newsletters, notify the winners of our contests and sweepstakes, allow participation in specified activities and for future marketing and/or promotional use in connection with the Services and other products and services provided by us.
To gauge the effectiveness of the Websites, we may collect non-personal information about our Users, such as Internet server and browser identification, the Internet service provider, clickstream information, the web page from which a person enters our site, webpages visited, duration of visit and domain type. We may produce certain contests, sweepstakes and special events with the support of affiliated or non-affiliated sponsors and/or promotional partners. The information collected through the Websites in conjunction with such events may also be used for the marketing of additional services and events by us and/or our promotional partners and sponsors beyond the contest, sweepstakes and/or special event. Depending on the event, Users either grant their approval on how their information is used before it is collected (‘opt-in’), or choose to deny use of their information for additional purposes (‘opt-out’).
USE AND COLLECTION OF INFORMATION BY OPERATIONAL PROVIDERS
OUR POLICY ON DISCLOSING YOUR INFORMATION TO PARTIES OTHER THAN AIR PROS
We may collect and provide aggregate information about our Users to our advertisers, sponsors, promotional partners, and affiliates, such as how many persons visited a particular page or activity or the likes and dislikes of our Users, but this information generally does not include personal information about any individual User. We may obtain geographic information such as zip code clustering from other sources, but this aggregate information will not reveal any personal information about a specific User.
USE AND COLLECTION OF INFORMATION BY ADVERTISERS AND SPONSORS; THIRD PARTY COOKIES AND TRACKING DEVICES
We use third-party advertising companies to serve ads on the Websites. These advertising companies may collect and use information (not including your name, address, e-mail address or telephone number) about your visits to our site and other websites not owned and operated by us, and may also combine this information with other data about your purchases and interests from other online and offline sources, in order to provide advertisements about goods and services of interest to you. In addition, we may share usage information about Users of the Websites with these companies for the purpose of managing and targeting advertisements and for market research analysis on the Websites and other websites. For these purposes, we and our third party advertising companies may note some of the pages you visit on the Websites through the use of GIFs. In the course of serving advertisements to the Websites, our third party advertisers may place or recognize a unique ‘cookie’ on your computer. The Websites may post banner ads and other forms of advertisements, and/or links to the websites of affiliate entities or of advertisers or sponsors who are companies that are not owned or operated by us, or our affiliates or subsidiaries. These entities may independently solicit and collect personal information, or send their own cookies and/or clear GIFs to our Users. The data collected is used in order to provide advertisements about goods and services that may be of interest to Users of the Websites and other interactive media and may be used to keep track of user response to each advertisement. We also work with third-party data analytics and online targeting companies. Some of these companies may use non-personal information (not including your name, address, email address or telephone number) about your visits to the Websites and other websites in order to provide data and targeting recommendations based on which we may provide advertisements about goods and services of interest to you.
Many of the third-party companies we work with are members of the Network Advertising Initiative (NAI), a cooperative on online marketing and analytics companies committed to building consumer awareness and establishing responsible business and data management practices. The NAI has developed a tool that allows consumers to opt out of targeted advertising delivered by NAI members’ ad networks. To learn more about opting out of targeted advertising or to use the tool, go to http://optout.networkadvertising.org/.
Following are the names and websites of some of the other companies who may set cookies on our sites to serve or present the ads that appear on our sites and to conduct research about the advertisements. These may change over time
Google Analytics: https://analytics.google.com/analytics/web/
Active Campaign: https://www.activecampaign.com/privacy-policy/
Call Back Tracker: https://callbacktracker.com/privacy-policy.php
Service Titan: https://cdn2.hubspot.net/hubfs/1584056/Service_Titan_December2017/pdf/PrivacyPolicy.pdf?t=1528130442616
Google Ads: https://policies.google.com/privacy
OUR SECURITY PROCEDURES
The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you and provide services to you (for example, for as long as you have an account with us or keep using the Websites);
- Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
- Whether retention is advisable; and considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations).
Only employees and supervisors with specific authorization have access to databases containing Users’ personal information. Credit card information is transmitted via encrypted technology. If we decide to share User information with other members of the Air Pros family, the receiving entity will also maintain the security and integrity of that User information. That said, it is not possible to guarantee the security or integrity of information you disclose online since a sufficiently powerful attack from an unauthorized third party, however unlikely, could compromise your information.
For the convenience of our Users, we may offer a list of helpful website links provided by other entities and/or persons. We do not endorse or recommend, nor are we liable for, the products or services of any websites not owned or operated by us. When you visit other websites you will also be subject to the privacy policies and terms of usage agreements, if any, of that website operator.
YOUR CHOICES ABOUT YOUR INFORMATION
If you would like to review, correct, update, suppress, restrict or delete personal information that you have previously provided to us, or if you would like to receive an electronic copy of your personal information for purposes of transmitting it to another company (if this right to data portability is provided to you by law), you can contact us at info@FlAirPros.com or by mail to 3801 SW 47th Ave # 504, Davie, FL 33324
In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information suppressed from our database, or other limitations you would like to put on our use of your personal information. For your protection, we only fulfill requests for the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before fulfilling your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transaction that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of such purchase or promotion). Our databases and other records may have residual data which will not be removed. In addition, we also may not allow you to review certain data for legal, security or other reasons.
If you are an EEA resident, you have the right to lodge a complaint with a data protection authority about how we process your personal information.
Air Pros, and our entire related group family, respects the privacy of your child and we want to share with you our policies regarding children under the age of thirteen (13). Although Users of all ages may navigate through the Services, we do not knowingly collect personal information from persons under the age of thirteen (13). If upon notification by a parent or guardian, or discovery by other means, that a child under thirteen (13) has improperly registered by using false information, we will immediately cancel the child’s membership and/or participation and delete the child’s personal information from our records.
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